Squaddle is an online service delivered by Squaddle Ltd (UK company number 11286335) for organising activities like sport via WhatsApp. It helps organisers confirm attendees for their events, and to collect money on their behalf (for example, to pay for the hire of a sports pitch).
In these Terms of Service, the following definitions apply:
"Squaddle", "We" or "Our" means Squaddle Ltd.
"Squad Owner" or "Owner" means a user who creates and manages a squad or squads, organises activities, and may collect payments from Squad Members. Owners may withdraw funds.
"Squad Admin" or "Admin" means a user appointed to help manage a squad or squads. Admins have the same permissions as Owners, with the exception of withdrawing funds.
"Organiser" means one or both of Owner or Admin.
"Squad Member" or "Member" means a user who receives activity invites from a squad, whether or not they confirm their attendance.
"Attendee" means a Squad Member who confirms their attendance at an activity or event created by an Organiser.
All responsibility for the events created on the Squaddle platform lies solely with the Organiser and it is their responsibility entirely to ensure that events or activities organised via Squaddle are organised in accordance with applicable laws and regulations wherever they are taking place, and for ensuring that appropriate liability or other insurance is in place.
Squaddle is an online service only and has no liability whatsoever for anything associated with activities or events organised on the platform. We also bear no responsibility whatsoever for any content posted by Organisers.
Squaddle uses the WhatsApp Business Platform to facilitate communication via WhatsApp. Your messaging with Squaddle is subject to WhatsApp's standard Terms of Service and Privacy Policy.
By joining a squad via WhatsApp and sending your first message to Squaddle, you explicitly consent to receive messages from Squaddle through WhatsApp. This includes:
You can opt out of receiving messages via WhatsApp at any time by switching to email notifications in your Account settings, or by leaving a squad under squad settings.
Notwithstanding the Organiser being wholly responsible for activities organised via Squaddle and the content posted by Organisers, if we believe that Squaddle is being used for any illegal or illicit activity, or if Squaddle is being used to share harmful or offensive content, Squaddle reserves the unilateral right to terminate the Organiser's access to Squaddle with immediate effect.
Members can leave a squad at any time to stop receiving messages from its Organiser(s). If you're a Member of more than one squad, you'll need to leave each squad separately. You can leave a squad under squad settings in your account.
All users can submit a request to close their Squaddle account or request deletion of their personal data.
Account closure and data deletion requests will be processed promptly, except where there are payments outstanding. Members with outstanding payments cannot close their Squaddle account until all outstanding payments have been settled, unless the Squad Owner has given explicit permission to waive the debt.
In such cases, Squaddle will retain only the minimal data necessary for debt recovery purposes in accordance with our Privacy Policy and applicable data protection laws.
Organisers may choose to use Squaddle's payment functionality. In this case, Squaddle acts as an agent for the Organiser. We bring about the transaction on behalf of the Organiser, allowing Attendees to pay for the activity. All payment processing is handled by Stripe, our payment services provider. Squaddle does not see, store, or have access to any card details or other payment information entered by Attendees.
By using Squaddle's payment functionality, Squad Owners agree to be bound by the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). The Stripe Services Agreement may be modified by Stripe from time to time. The current Stripe Connected Account Agreement and the Stripe Terms of Service are available to review online.
Refunds are processed automatically when an Attendee drops out before the activity start time, unless "Charge late dropouts" is enabled. Where "Charge late dropouts" is enabled, Attendees must drop out more than 24 hours in advance to receive a refund, and any unpaid charge will remain on the Outstanding Payments list. Organisers can enable or disable "Charge late dropouts" on a per-activity basis at their discretion, and it is the responsbility of Organisers to communicate this to Members.
Squaddle allows Organisers to see which Attendees have outstanding payments and for Organisers to send payment reminders to collect money. Use of payment reminders is part of Squaddle's agency service, and Squaddle bears no responsibility or liability for Attendees who do not pay for activities organised via Squaddle. Organisers may manually mark Attendees as paid via the relevant activity screen if an Attendee pays outside of Squaddle and they want to reflect this in the outstanding payments list.
Organisers may choose to use Squaddle's payment functionality for a squad, but only Owners are able to withdraw funds.
All squad funds are held by Stripe Connect on behalf of the Squad Owner via a Stripe "Connected Account". Stripe Connect is responsible for the secure holding and management of funds, and handles all regulatory compliance relating to the holding of funds. Squaddle remains an agent for the Organiser or Owner in facilitating payments, but does not hold funds directly.
Withdrawals are processed by Stripe to the bank account associated with the Owner's Stripe connected account. Non-personal bank accounts (e.g. a sports club) may be used for withdrawals provided the Owner is a signatory to the bank account. Owners may be contacted to provide additional security information if necessary.
If an Owner wishes to transfer ownership of a squad to another Organiser, or to add an additional Owner, they should contact us. Existing Owners must provide written consent prior to any transfer of squad ownership, or to any additional Squad Owners being added to their squad.
Squaddle is an ad-free service and so Organisers are not permitted to promote anything other than the activity or event that they are organising. Users who notice an Organiser using Squaddle for advertising or other promotional activity unrelated to an event or activity should contact us and we will take appropriate action.
Squaddle will occasionally contact Organisers to request feedback, provide updates about the Squaddle service, and with other information pertinent to their usage of Squaddle.
Organisers may use Squaddle to contact Attendees via the communication channel(s) they have set up (either WhatsApp, email, or both). Messages for individual activities/events can be sent only to those Attendees who have not marked themselves as out, though it is also possible for Organisers to message an entire squad.
Aside from messages related to activities, or messages sent by Organisers, Squaddle may occasionally contact Squad Members and Attendees to provide service updates about the Squaddle platform.
All users are subject to Squaddle's Privacy policy.